Terms and Conditions
Welcome to 24 Los Angeles Carpet Cleaning. By accessing or using our website and services, you agree to the following terms and conditions. Please read them carefully before using our services.
1. Introduction
These Terms and Conditions govern your use of 24 Los Angeles Carpet Cleaning’s website and services. By booking a service with us, you acknowledge that you have read, understood, and agreed to these terms.
2. Services Provided
We offer professional carpet cleaning, upholstery cleaning, rug cleaning, tile and grout cleaning, pet stain and odor removal, and related services in Los Angeles and surrounding areas.
- Services are available for residential and commercial properties.
- 24/7 emergency services are available based on availability.
- We reserve the right to refuse service in cases where cleaning is deemed unsafe or impractical.
3. Booking and Cancellation Policy
- Appointment Booking: You can book our services via phone, email, or through our website.
- Cancellation & Rescheduling:
- Cancellations made at least 24 hours in advance will not incur any fees.
- Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee.
- No-shows or last-minute cancellations may result in a full-service charge.
- Late Arrivals: If our team is delayed due to unforeseen circumstances, we will notify you as soon as possible.
4. Pricing and Payments
- All prices are quoted based on the size and condition of the carpet, upholstery, or flooring.
- Additional charges may apply for heavily soiled carpets, pet stains, or special treatments.
- Payments must be made in full upon service completion via cash, credit card, or other accepted payment methods.
- We reserve the right to adjust prices without prior notice, but confirmed bookings will not be affected.
5. Customer Responsibilities
- Customers must ensure access to the property at the scheduled appointment time.
- All fragile, valuable, or breakable items should be removed from the cleaning area before our arrival.
- Customers must notify us in advance of any pre-existing damage or concerns regarding carpets, upholstery, or flooring.
6. Satisfaction Guarantee and Liability
- We strive to provide the best possible cleaning results, but we cannot guarantee complete stain removal in all cases.
- If you are unsatisfied with our service, please contact us within 24 hours, and we will attempt to resolve the issue.
- We are not liable for pre-existing damage, discoloration, shrinkage, or deterioration due to age or poor carpet maintenance.
- While we take all necessary precautions, we are not responsible for any damage resulting from water exposure, cleaning solutions, or customer negligence.
7. Privacy Policy
We respect your privacy. Any personal information collected during booking will be used solely for service purposes and will not be shared with third parties without your consent. Please review our [Privacy Policy] for more details.
8. Changes to These Terms
We reserve the right to modify these terms at any time. Updates will be posted on our website, and continued use of our services implies acceptance of any changes.